Support Center Technical Rep - Sybase - UAE

Major Duties and Responsibilities
- Respond to customer product support questions in a professional, courteous and prompt manner
- Works on problems of "how to" nature
- Resolve routine issues or problems where the answer is found within a Customer Services & Support Sybase knowledgebase
- Identifies problem and searches on given database for answer
- Escalates issues when answer cannot be found in the database
- Professional, courteous, and prompt support for assigned products (SAP Sybase ASE and Replication Server)
- Participates in electronic support in the form of electronic case management
- Documents customer software problems and general problem resolution information

Requirements
- Documents customer software problems and general problem resolution information
- BS in Computer Science or related degree (min 2 years experience)
- Knowledge in: ASE, Oracle, or MS SQL Server. UNIX is a plus
- Excellent interpersonal, phone, verbal & written communication skills
- Good organizational skills
- Ability to multi-task

jobs@sybase.ae