Media, Communication and advocacy Manager - Save the Children - Lebanon

Save the Children is seeking qualified candidates to fulfill the following positions, for its Lebanon Country Office, in the following locations Beirut:

ROLE PURPOSE: As a member of the Senior Management Team (SMT) in Lebanon the Media, Communications and Advocacy Manager shares in the overall responsibility for the direction and coordination of the Country Office. The Media, Communications and Advocacy Manager in his/her capacity is responsible for providing leadership to ensure excellence in serving members and their donors, in both emergency and development contexts.

KEY AREAS OF ACCOUNTABILITY
As a member of the Senior Management Team, contribute to
- Leadership of the Lebanon Country Office
- Support the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors
- Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to programme needs
- Ensure Lebanon Country Office complies with all Save the Children Management Operating - Standards and Standard Operating Procedures
- Ensure that all required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office

Member Service Leadership
- Develop and maintain good relations with members during the transition period and beyond
- Work with the Senior Management Team to build a culture of Member Service throughout the Country Office and ensure that all staff are held accountable for Member Service
- Be the first point of contact for members on country specific issues, ensuring that the country is appropriately represented to members
- Work with members and Country Office staff to ensure appropriate resourcing and timely delivery of agreed deliverables
- Implement robust Member Service standards, processes and procedures to enable consistent, excellent standards of Member Service by International Programs
- Implement the necessary processes to measure performance against key indicators and members' satisfaction, monitoring levels and taking corrective action to ensure ongoing, measurable improvement of Member Service Lead a culture of knowledge sharing and continuous improvement of Member Service in the country
- Ensure appropriate and adequate emergency Member Service procedures are detailed in the Country Office Emergency Preparedness Plan in order to enable rapid scale up
- Provide necessary support for incoming surge capacity during emergencies, working closely with Regional and Head Office

Media and Communications
- Liaise and maintain contact with members and implement communication activities including facilitating media visits and working within incoming media & communications surge support during emergencies
- Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Lebanon Country Office
- Proactively develop a high profile for Save the Children in Lebanon (within Lebanon and beyond) through the production of high quality, well researched, and well written products (in a variety of mediums) reflective of the dual mandate port folio, responding quickly and appropriately to external requests for information, especially in emergencies
- Develop and deliver a clear and effective system for internal communications including the dissemination of newsletters and other documents and publications for internal stakeholders including being able to scale up the delivery of robust communications material during emergencies per the Rules and Principles and requests from Members and Save the Children International

Advocacy
- Lead the development of an advocacy strategy for the Lebanon Country Office. Support programme leadership to articulate their top priority advocacy objectives in line with the new Country Strategic Plan
- Identify key opportunities and events for Save the Children Lebanon to position itself as the leading organisation for children’s issues in Lebanon
- Ensure that Save the Children receives national recognition for achieving proven and innovative national impact from well-managed child development programs and emergency response
- Support programme leadership and other program staff in their work, including development of a plan for achieving their priority advocacy objectives in both an emergency and development context. This should include guidelines on the meaningful and safe participation of children in advocacy

Staff Management, Mentorship, and Development – Media, Communications and Advocacy
- Ensure appropriate staffing within Media, Communications and Advocacy
- Ensure that all staff understand and are able to perform their role in an emergency
Manage Media, Communications and Advocacy team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
- Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
- Incorporate staff development strategies and Performance Management Systems into team building process. Establish result based system and follow up
- Ensure adequate segregation of finance duty within Country Office Manage the performance of all staff in the finance work area through:
- Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
- Coaching, mentoring and other developmental opportunities;
- Recognition and rewards for outstanding performance;
- Documentation of performance that is less than satisfactory, with appropriate performance improvements/ workplans

QUALIFICATIONS AND EXPERIENCE
- University degree in an area of social development or equivalent
- A general appreciation of the issues concerning the INGO sector with an in-depth knowledge in communications, marketing and/or fundraising
- Recommended a minimum of 5 years management experience in a corporate or an NGO environment, with experience in successfully leading the development and implementation of communication and campaign strategies for an international humanitarian organisation in Lebanon
- Demonstrable track record of leading change which has led to significant results for the organisation and their stakeholders
- Highly developed interpersonal and communication skills including influencing, negotiation and coaching
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
- Strong results orientation, with the ability to challenge existing mindsets
- Ability to present complex information in a succinct and compelling manner
- Experience of building personal networks, resulting in securing significant new opportunities for the organisation
- Has a strong international network within media and marketing to draw
- Writing and presentation skills in English and Arabic
- Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
- Commitment to Save the Children values

APPLICATION PROCESS
Please note that the closing date for applications is:
For External applicants on April 07th.
The selection committee will review all applications as they are received. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered. No further information will be given over the phone.

Please note: due to the critical nature of this recruitment, applications will be reviewed as they are received and successful candidates contacted on an on-going basis. Internal Applicants are given priority in the recruitment process.

STARTING DATE: Immediate. We’re looking for people who can start as soon as possible or within the next few weeks.

Each application package should include the following:
- Job title for the role you are applying for in subject header of the email
- Cover letter with the applicant’s current contact information
- CV (including detailed work experience, education/degrees) – 3pages maximum
- Professional References (minimum of three, with complete contact information)
- Kindly do not send supporting certificates and documents at this stage
- Letter and CV should be saved into one Word or PDF document and sent to Lebanon.vacancies@savethechildren.org

Applications not including all of the above information will not be reviewed. Only short listed candidates will be contacted.

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. All applicants will also be subject to Save the Children’s usual Child Safeguarding Policy and reference checking process.

Deadline 07 April 2013