CRM Officer - HST Co. - Lebanon

- Follow up on the customer reward program as per the directions of the CRM supervisor
- Assist in handling the pre activation and synchronizing of the reward cards and reformatting the system
- Analyse customers’ data and take action based on outcomes; handle requests and inquiries from stores and customers related to the rewards program
- Follow-up with all stores on the rewards cards inventory
- Assist the CRM supervisor in the redemption process
- Handle the update of quantities of leaflets
- Assist in the distribution of gift cards and gift vouchers when required
- Assist in assessing the complaints reports on a monthly basis
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation
- Handle customers’ requests, inquiries and complaints in a professional manner and report them to the CRM supervisor
- Assist the department in the distribution of the local and international distribution of GS Magazine, greeting cards, etc…

Desired Skills and Experience
Behavioral Skills:
- Strong Analytical Skills
- Strong Communication skills
- Attention to details
- Problem solving
- Interpersonal Skills

Technical Skills:
- Audit
- Computer Skills
- Bulk emails and bulk messages
- Experience in working on a computer system related to CRM is a plus

Education:
- Bachelor Degree from a reputable university
- MBA is a plus

Experience:
- Minimum of 2 years experience in a related position

Apply Online

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Recruitment Officer - Roadster Diner & Deek Duke - Lebanon

Description
- Coordinates recruitment needs with the Restaurants Managers and responsible for the selection process which includes:
- Scheduling and handling interviews
- Preparing notices of internal and external job opening vacant positions
- Conducting reference checks on possible candidates.
- Preparing, developing and implementing procedures and policies on team members’ recruitment.
- Coordinates with the Food and Safety Department in order to implement ISO standards into the Human Resources Department including updating all forms, agreements…
- Prepares and updates the company’s organizational charts
- Responsible for posting and updating the e-board

Skills
- Bachelor Degree.
- Fluent in English, French is a plus.
- Computer skills.
- 0 to 2 years experience in a similar position with a background in Restaurants
- Demonstrate management and organizational skills.
- Excellent interpersonal and communication skills
- Planning skills
- Leadership skills

hr@roadsterdiner.com

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Chief Financial Officer - Azadea - Lebanon

The Chief Financial Officer is responsible for establishing and maintaining the firms financial policies and procedures, ensuring soundness of companys financial structure and managing companys relationships with financial institutions, investors and government agencies.

Key Accountabilities
- Set and implement capital structure strategy, and negotiate and arrange outside finance when necessary
- Analyze operating results of the business and its units versus approved plans and historical data
- Establish procedures to mitigate the Group's financial risks, and maintain proper financial records and adequate accounting control and services
- Monitor and maintain strategic banking relations and activtities for the organization, and ensure adequate cash flow to meet the organization's needs
- Serve as main channel of information to CEO, Board and operating executives on company economic, business and financial conditions, as well as their impact on the overall strategies and objectives
- Oversee the annual budget and business plan of the department, and direct corporate budgets
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company

Qualifications
- Bachelors Degree in Finance or Accounting; MBA is a must. CFA or CPA is a major plus
- 15 years of experience in a multi-country firm with at least 7 years in a managerial role
- Fluency in English
- Analytical Thinking
- Commercial Understanding
- Communication Skills
- Decision Making
- Driving and Achieving results
- Relationship Building
- Strategic Thinking

hr.lb@azadea.com

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Export Express Officer - Net Holding - Lebanon

- University graduate or equivalent
- 1/2 years of experience in Operation
- Experience in the Express industry is a plus
- Highly organized and ability to adapt to demanding environments
- Good verbal and written English skills
- Highly flexible

careers@thenetholding.com

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Health and Nutrition Field Officer - IOCC - Lebanon

Deadline: Apr-30-13

IOCC (International Orthodox Christian Charities) is seeking qualified candidates to fulfill the position of Health and Nutrition Field Officer on 6 months contracts, with possible extension, for its Lebanon Country Office, in the areas of Beqaa, North, South and Beirut. Responsibilities include:

- Overseeing Health and Nutrition programs and ensuring the quality of the programs in the area of operation.
- Regularly reporting and coordinating with the Health and Nutrition Program Coordinator, as well as coordinate all projects in in Health and Nutrition in the area of operation.
- Working directly with the Health and Nutrition Program Coordinator to address programmatic challenges.
- Monitoring of the health and nutrition activities and health staff in each area of operation.
- Collecting of health and nutrition data at the healthcare center for data entry at field level and transferring the data to the central level.
- Facilitating the implementation activities and coordination between field and central levels.
- Liaising with other NGOs and actors in the field in order to coordinate program activities and avoid duplication.
- Documenting and reporting of the project in the area of operation.
- Contributing to overall health and ensuring the quality of the program in the area of operation.
- Performing other duties as required.

Qualifications and Requirements
- Degree in health or nutrition.
- Minimum 2 years of experience in community work (preferably related to health or nutrition, public health, reproductive health or maternal and child health care).
- Experience in monitoring and assessments.
- Computer literacy, particularly in Word, Excel, and PowerPoint.
- Strong communication, report writing and interpersonal skills in English and Arabic (both verbal and written). French or other language is a plus.
- Motivated, community-driven, demonstrates initiative.

Application and contact details
Interested qualified candidates are requested to submit their resumes to ioccleb@iocc.org by April 30, 2013. To ensure the timely review of your credentials, please insert Health and Nutrition Field Officer (and specify the field area) in the subject line of the email.

Only shortlisted candidates will be contacted.

We are looking for candidates who can start as soon as possible.

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Finance Officer - Save the Children - Lebanon

Save the Children is seeking qualified candidates to fulfill the following positions, for its Lebanon Country Office, in the following locations Beirut

ROLE PURPOSE
To ensure that the record-keeping for the Lebanon Office is undertaken rationally, safely and effectively and that all financial plans, budgets, contracts, agreements and records are kept up to date and secured for access by authorized personnel only

KEY AREAS OF ACCOUNTABILITY
Support the delivery of effective Programmes, in both development and humanitarian contexts, by:
- Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.
- Commitment to serving members and their donors, and to helping build a culture of member service throughout organisation.
- Prepare monthly bank reconciliation
- Assist in preparing donors financial reports
- To maintain the accounting and financial records as per general instructions from SCI and any specific instructions from the Senior Finance Officer.
- To assist in preparing budgets for the country Office and updating the cash budgets reports, and controlling the financial reports of the office.
- To contribute in preparation of all periodic financial statements and reports as per instructions, and to prepare any other necessary report and compilations as requested by the Country Director and Finance Director
- To assist the program team members and local partners to explore for further fundraising opportunities.
- To monitor monthly expenditure by checking all invoices, other claims and receipts for accuracy and in conformity with purchase orders and quotations as well as actually delivered goods and services when applicable.
- To manage the Country Office’s records and contributions in relation to taxes, social security, health insurance, monthly salaries and other social service as and when applicable.
- To assist the auditors as required, generally and in their yearly reviews.
- To do the book-keeping on daily basis by registering transactions on Agresso.
- To review and monitor payments and financial reports from Partner Organizations and support them with needed financial training to comply with SCS and donors requirements. Hence, conduct field visits to partners for monitoring and capacity building purposes.
- To manage finance department filing and documentation.
- To undertake any other tasks requested by the Country Director when the need arises. All finance tasks should be coordinated with the Country Finance Director.

QUALIFICATIONS AND EXPERIENCE
- Bachelor Degree in Accounting, finance or business management
- At least 2years experience
- Able to work within a team
- Very good written and spoken English and Arabic languages and communication skills
- Availability for internal travel and little external travel.
- Organized with good in time management, and respect deadlines
- Trustworthy
- Analytical skills and accuracy
- Prior experience with donors’ requirements and NGOs is an asset

APPLICATION PROCESS
Please note that the closing date for applications is :
For External applicants on April 21th.
The selection committee will review all applications as they are received. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered. No further information will be given over the phone.

Please note: due to the critical nature of this recruitment, applications will be reviewed as they are received and successful candidates contacted on an on-going basis. Internal Applicants are given priority in the recruitment process.

STARTING DATE: Immediate. We’re looking for people who can start as soon as possible or within the next few weeks.

Each application package should include the following:
- Job title for the role you are applying for in subject header of the email
- Cover letter with the applicant’s current contact information
- CV (including detailed work experience, education/degrees) – 3pages maximum
- Professional References (minimum of three, with complete contact information)
- Kindly do not send supporting certificates and documents at this stage
- Letter and CV should be saved into one Word or PDF document and sent to Lebanon.vacancies@savethechildren.org by Apr-21-13

Applications not including all of the above information will not be reviewed. Only short listed candidates will be contacted.

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. All applicants will also be subject to Save the Children’s usual Child Safeguarding Policy and reference checking process.

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Finance Officer - Save the Children - Lebanon

Save the Children is seeking qualified candidates to fulfill the following positions, for its Lebanon Country Office, in the following locations Beirut

ROLE PURPOSE
To ensure that the record-keeping for the Lebanon Office is undertaken rationally, safely and effectively and that all financial plans, budgets, contracts, agreements and records are kept up to date and secured for access by authorized personnel only

KEY AREAS OF ACCOUNTABILITY
Support the delivery of effective Programmes, in both development and humanitarian contexts, by:
- Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.
- Commitment to serving members and their donors, and to helping build a culture of member service throughout organisation.
- Prepare monthly bank reconciliation
- Assist in preparing donors financial reports
- To maintain the accounting and financial records as per general instructions from SCI and any specific instructions from the Senior Finance Officer.
- To assist in preparing budgets for the country Office and updating the cash budgets reports, and controlling the financial reports of the office.
- To contribute in preparation of all periodic financial statements and reports as per instructions, and to prepare any other necessary report and compilations as requested by the Country Director and Finance Director
- To assist the program team members and local partners to explore for further fundraising opportunities.
- To monitor monthly expenditure by checking all invoices, other claims and receipts for accuracy and in conformity with purchase orders and quotations as well as actually delivered goods and services when applicable.
- To manage the Country Office’s records and contributions in relation to taxes, social security, health insurance, monthly salaries and other social service as and when applicable.
- To assist the auditors as required, generally and in their yearly reviews.
- To do the book-keeping on daily basis by registering transactions on Agresso.
- To review and monitor payments and financial reports from Partner Organizations and support them with needed financial training to comply with SCS and donors requirements. Hence, conduct field visits to partners for monitoring and capacity building purposes.
- To manage finance department filing and documentation.
- To undertake any other tasks requested by the Country Director when the need arises. All finance tasks should be coordinated with the Country Finance Director.

QUALIFICATIONS AND EXPERIENCE
- Bachelor Degree in Accounting, finance or business management
- At least 2years experience
- Able to work within a team
- Very good written and spoken English and Arabic languages and communication skills
- Availability for internal travel and little external travel.
- Organized with good in time management, and respect deadlines
- Trustworthy
- Analytical skills and accuracy
- Prior experience with donors’ requirements and NGOs is an asset

APPLICATION PROCESS
Please note that the closing date for applications is:
- For External applicants on April 21th.

The selection committee will review all applications as they are received. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered. No further information will be given over the phone.

Please note: due to the critical nature of this recruitment, applications will be reviewed as they are received and successful candidates contacted on an on-going basis. Internal Applicants are given priority in the recruitment process.

STARTING DATE: Immediate. We’re looking for people who can start as soon as possible or within the next few weeks.

Each application package should include the following:
- Job title for the role you are applying for in subject header of the email
- Cover letter with the applicant’s current contact information
- CV (including detailed work experience, education/degrees) – 3pages maximum
- Professional References (minimum of three, with complete contact information)
- Kindly do not send supporting certificates and documents at this stage
- Letter and CV should be saved into one Word or PDF document and sent to Lebanon.vacancies@savethechildren.org

Applications not including all of the above information will not be reviewed. Only short listed candidates will be contacted. We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. All applicants will also be subject to Save the Children’s usual Child Safeguarding Policy and reference checking process.

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HR Officer - HST - Lebanon

- Participate in the recruitment process (Identify recruitment needs, Decide on the right recruitment tools, Screen resumes, filter best candidates, conduct interviews, and present evaluation reports to the management)
- Prepare offer letters, perform reference checking, process new hire paper work
- Contact refused applicants through phone or by e-mail.
- Build effective working relationships with placement agencies, colleges, universities and job fairs for recruitment purposes.
- Recruit best candidates, send offers and finalize the recruitment process
- Prepare department related memos.
- Prepare Visa letters and work certificates.
- Make sure no shortage of staff occurs at all times and maintain alternative plans
- Prepare and update orientation booklet for new recruits
- Conduct new employee orientation to foster positive attitude toward company goals
- Follow-up on new recruits’ evaluation to ensure completion of probation period
- Coordinate with the payroll officer to ensure registration in NSSF
- Participate in formulating handbooks and manuals
- Assist in the preparation of the HR yearly budget
- Assist in deriving employee work schedules
- Assist in the implementation of the performance scoring system
- Provide assistance to employees regarding company and governmental rules, regulations and procedures when needed
- Develop job descriptions for new positions and keep them updated at all times
Desired Skills & Experience

Qualifications:
- BA degree in Human Resources, Business Management or similar field
- Masters degree and other HR certifications are a plus
- 1/2 years of experience
- Good knowledge of Lebanese Labor Law and NSSF regulations
- Excellent verbal and written communication skills
- Must be highly organized
- Reliable
- Meticulous
- Self starter

info@.hst-lb.com

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Operations Officer - Standard Chartered Bank - Jordan

To provide leadership to the Cash Management Operations team, ensuring optimization/continuous improvement of delivery platforms and processes in order to deliver customer-focused, cost effective support to the CB and WB businesses in Jordan

Transaction Processing
- To ensure and monitor that all CMO transactions are accurately checked and authorized in accordance with customers’ instructions and bank’s operational instructions to protect both customers’ and Bank’s interest.
- Ensure customer satisfaction, zero errors, no customer complaints, no duplication of payments etc
- To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
- To interface with the branches to assist them complete forms and make any necessary clarifications with the customer
- To keep safely customer documents and also keep accurate and complete records/files for all transactions as per policy and country law
- To regularly update reconciliation team on relevant items pertaining to CMO e.g. NOSTRO, suspense, OB and CP accounts.
- Take appropriate corrective action and escalate problems
- To provide efficient customer service and respond promptly and with a helpful attitude to enquiries or requests for advice relative to new or outstanding transactions.

Team management
- Training (technical), development of team members
- Setting objectives, monitoring and providing regular feedback to staff
- Improve team engagement levels

Regulatory
- Ensure compliance with the Laws of the land and in particular, facilitate the implementation of the bank’s compliance risk management framework

Cost management
- Manage the unit budget, and
- Identify opportunities for, drive cost efficiencies
- Ensuring resource wastages are kept at a minimum or eliminated.

Service
- Establish the Out serve plus culture and objectives within the team
- Support business initiatives in launching new products/ services
- Strive for a constant reduction in customer service issues
- Drive process improvements, and effectively use the IDEAL methodology
- Drive a better partnership with both businesses, RM, Branches

Risk management
- Understand, analyse each process supported by the department
- Ensure key controls are appropriately defined, implemented
- To participate in Jordan BCP/DRP Testing to ensure that functionality at all times
- Guard against control lapses
- Maintain an up to date KCSA, DOI. Ensure effective implementation
- Maintain and follow up on risk inventory; effectively prioritize risk.
- Ensure adherence to key group policies
- Maintain a healthy control environment; audit ratings to be graded satisfactory.
- Ensuring transactions are processed in accordance with Group policies, key being
AML Policy
Sanctions Policy
Compliance Policies
Group Delegation of Authority Manual
Group Operation Risk Policy
- Local BCP document
- To ensure compliance with internal and external requirements
- Ensure that he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Information and Technology
To ensure that the bank’s information systems are used per prescribed policies, and in particular, to ensure that passwords are never shared/ compromised

Qualifications & Skills
- Team Player
- Statistical and analytical skills
- Experience in accounts reconciliations
- Good command in English

Apply Online

Deadline 12/02/2013

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