Operations Officer - Standard Chartered Bank - Jordan

To provide leadership to the Cash Management Operations team, ensuring optimization/continuous improvement of delivery platforms and processes in order to deliver customer-focused, cost effective support to the CB and WB businesses in Jordan

Transaction Processing
- To ensure and monitor that all CMO transactions are accurately checked and authorized in accordance with customers’ instructions and bank’s operational instructions to protect both customers’ and Bank’s interest.
- Ensure customer satisfaction, zero errors, no customer complaints, no duplication of payments etc
- To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
- To interface with the branches to assist them complete forms and make any necessary clarifications with the customer
- To keep safely customer documents and also keep accurate and complete records/files for all transactions as per policy and country law
- To regularly update reconciliation team on relevant items pertaining to CMO e.g. NOSTRO, suspense, OB and CP accounts.
- Take appropriate corrective action and escalate problems
- To provide efficient customer service and respond promptly and with a helpful attitude to enquiries or requests for advice relative to new or outstanding transactions.

Team management
- Training (technical), development of team members
- Setting objectives, monitoring and providing regular feedback to staff
- Improve team engagement levels

Regulatory
- Ensure compliance with the Laws of the land and in particular, facilitate the implementation of the bank’s compliance risk management framework

Cost management
- Manage the unit budget, and
- Identify opportunities for, drive cost efficiencies
- Ensuring resource wastages are kept at a minimum or eliminated.

Service
- Establish the Out serve plus culture and objectives within the team
- Support business initiatives in launching new products/ services
- Strive for a constant reduction in customer service issues
- Drive process improvements, and effectively use the IDEAL methodology
- Drive a better partnership with both businesses, RM, Branches

Risk management
- Understand, analyse each process supported by the department
- Ensure key controls are appropriately defined, implemented
- To participate in Jordan BCP/DRP Testing to ensure that functionality at all times
- Guard against control lapses
- Maintain an up to date KCSA, DOI. Ensure effective implementation
- Maintain and follow up on risk inventory; effectively prioritize risk.
- Ensure adherence to key group policies
- Maintain a healthy control environment; audit ratings to be graded satisfactory.
- Ensuring transactions are processed in accordance with Group policies, key being
AML Policy
Sanctions Policy
Compliance Policies
Group Delegation of Authority Manual
Group Operation Risk Policy
- Local BCP document
- To ensure compliance with internal and external requirements
- Ensure that he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He /she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Information and Technology
To ensure that the bank’s information systems are used per prescribed policies, and in particular, to ensure that passwords are never shared/ compromised

Qualifications & Skills
- Team Player
- Statistical and analytical skills
- Experience in accounts reconciliations
- Good command in English

Apply Online

Deadline 12/02/2013