CRM Officer - HST Co. - Lebanon

- Follow up on the customer reward program as per the directions of the CRM supervisor
- Assist in handling the pre activation and synchronizing of the reward cards and reformatting the system
- Analyse customers’ data and take action based on outcomes; handle requests and inquiries from stores and customers related to the rewards program
- Follow-up with all stores on the rewards cards inventory
- Assist the CRM supervisor in the redemption process
- Handle the update of quantities of leaflets
- Assist in the distribution of gift cards and gift vouchers when required
- Assist in assessing the complaints reports on a monthly basis
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation
- Handle customers’ requests, inquiries and complaints in a professional manner and report them to the CRM supervisor
- Assist the department in the distribution of the local and international distribution of GS Magazine, greeting cards, etc…

Desired Skills and Experience
Behavioral Skills:
- Strong Analytical Skills
- Strong Communication skills
- Attention to details
- Problem solving
- Interpersonal Skills

Technical Skills:
- Audit
- Computer Skills
- Bulk emails and bulk messages
- Experience in working on a computer system related to CRM is a plus

Education:
- Bachelor Degree from a reputable university
- MBA is a plus

Experience:
- Minimum of 2 years experience in a related position

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