Operations Manager - Azadea - Lebanon

Role Purpose
The Operations Manager is responsible for effectively managing the Operations Department to ensure business objectives are met and contribute to the financial targets of the assigned entity.

Key Responsibilities
- Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions
- Provide operational assistance for new store openings ensuring set opening dates are met and operating standards are maintained
- Achieve financial and operational targets for all aspects of store operations while maintaining a high customer satisfaction level
- Develop, implement and enhance all processes and procedures to continuously improve effectiveness/ efficiency of the department, as well as ensure organization operations are carried out in compliance with regulations and laws governing business operations
- Evaluate overall operations and regularly report results to the Country Manager and the Chief Operating Officer
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
- Prepare the department's annual budget based on set instructions and develop the business plan accordingly to support the objectives set by the Country Manager
- Create, implement and oversee a set of operational metrics measuring the effectiveness of the department across all functions

Desired Skills & Experience
- Bachelor’s Degree in Business Administration or related field; MBA is a plus
- 6/8 years of experience in a similar field, out of which 3 in a managerial position; experience in retail is a plus
- Proficiency in MS Office
- Fluency in English

hr.lb@azadea.com

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CRM Loyalty Manager - Roadster - Lebanon

Job Purpose
Develop the Customer Relation Management strategy and manage the growth of the Loyalty Scheme program in order to better understand and increase customer awareness, acquisition, satisfaction and retention.

Key Accountabilities / Responsibilities
- Define customer segments and needs, and develop contact strategies in order to strengthen relationships with existing customers through better targeting, reactivating lapsed customers and acquiring new customers
- Mine transactional data to fully capture new insights and opportunities in order to work towards implementing business intelligence
- Monitor system performance and customer activity including customer segmentation, program and campaign level impact (return on investment and profitability), customer demographics, and benefits usage in order to recommend reasoned adjustments to the program
- Study customer historical behaviour and measure on-going efficiency/effectiveness of marketing initiatives in order to enhance and develop higher customer satisfaction standards
- Coach, train, and monitor team performance
- Manage Mystery Shopper (recruiting, correcting reports, monthly report, money reimbursement),in order to analyze results and take appropriate actions accordingly
- Oversee and develop all Customer Feedback Handling and communication procedures (f2f, telephone, email, data entry, sorting, Comment Cards)
- Design and manage communications strategy in order to attract, develop and retain customers
- Investigate customer problems and devise solutions in order to prevent future issues, (Negative Comment Cards, CRM incidents)
- Handle major incidents that cannot be resolved by team members in order to ensure all CRM procedures are executed correctly, and provide recommendation to senior management
- Lead and maintain implementation of world-class customer service standards in order to maintain the company's competitive edge in the market
- Establish metrics for measuring loyalty program success through coordinating closely with the Marketing Department
- Regularly evaluate database quality and Loyalty program performance in order to enhance the value proposition of the program
- Work closely with marketing managers to determine return and profitability of rewards efforts and establish metrics in order to measure program success

Desired Skills & Experience
- Market Research
- Loyalty Program
- CRM system
- Database Administration

hr@roadsterdiner.com

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Personal Assistant - IFP Group - Lebanon

The Personal Assistant provides organizational and executive assistance in support of priorities and accountabilities of the Office of the Managing Director.
Organizational and Executive Assistance
- Manage the MD's diary and appointments, correspondence and minutes of the Management meetings
- Screen incoming calls and correspondence and responds independently when required
- Manage travel plans, airline bookings, itineraries and travel-related documents
- Review selected documents that come to the Office of the MD and make recommendations for action
- Screen and prioritizes incoming items to ensure the MD is advised of current issues, events and items
- Liaise with relevant individuals, departments, and external parties on MD’s behalf and ensure smooth and efficient communication flow
- Follow-up the MD's personal files and undertake any other duty as requested by the MD
- Follow up and update the MD on progress of activities and events
- Develop and prepare management presentations and other reports and documents as needed
- Plan, organize and execute programs, projects and a range of diverse assignments.
- Attend meetings as designated by the MD. Coordinate meetings and events as needed.
- Assist in planning and organizing visits of selected visitors
- Liaise with the Group’s managers to ensure tactful and smooth communication
- Create and maintain database and spreadsheet files.

Desired Skills & Experience
- University Degree
- 5/7 years of relevant experience
- Tri-lingual: English, Arabic and French, including typing
- Presentable, Mature with Analytical thinking
- Strong organizational and Communicational skills
- Doer with attention to detail
- Can handle pressure
- Experienced with latest office software applications

Apply Online

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Financial Manager - Logicom - Lebanon

The Financial Manager is responsible for the overall management of the Finance, Accounting and Credit control of the company.

Additionally the person appointed will be expected to successfully:
- Prepare the financial statements under statutory requirements and IAS
- Prepare management reports for the evaluation of the performance
- Prepare the monthly / quarterly / yearly budgets
- Ensure the smooth running and controlling of the accounting department’s operations
- Ensure that the company adheres to local tax and business regulations
- Review, approve and monitor budgets and variances
- Liaise with financial institutions and customers where appropriate
- Liaise with internal and external auditors where appropriate
- Prepare and monitor the company’s cash flow and acting according to the needs
- Evaluate the financing needs of the company and suggesting the best possible scenarios to minimise cost and credit risk
- Conduct reviews and evaluations for cost-reduction opportunities
- Evaluate and minimise foreign exchange risk
- Approve customer credit limits along with the group credit control function
- Approve payments to suppliers along with the group finance function
- Evaluate of the efficiency and relevance of the internal control procedures and the company adjusting those where appropriate
- Stock takes and cash/cheques counts at all company locations
- Review and control receivables on a weekly basis
- Review, monitor, control and ensure adherence to budgeted expenses
- Request and evaluate offers for the day to day operation of the company
- Review and approve bank, supplier and customer reconciliations along with the accountant
- Liaise with internal and external auditors to ensure annual monitoring is carried out
- Develop external relationships with appropriate contacts, e.g. auditors, solicitors, bankers and Public Authorities
- Ensure that all transactional, payroll and VAT/ taxation requirements are met

Desired Skills & Experience
- University Graduate in Accounting, Finance or Economics (A professional accounting certification such as ACA, ACCA, CPA will be considered an advantage)
- At least 5 years of solid financial experience in a managerial role
- The capacity to work in a high pressure and fast paced environment
- Strong organizational, interpersonal and managing people skills
- Excellent eye for detail, diligent knowledge of accounting regulations
- Excellent problem solving skills
- Excellent knowledge of the English language

hr@lgcom.net

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Nokia Business Unit Manager - Logicom - Lebanon

The Nokia Business Unit Manager is responsible for the NOKIA business unit, including the profitability, product management, budgeting and business unit operations of Nokia within Logicom Middle East.

Additionally the person appointed will be expected to successfully:
- Own the overall revenue and GP number of the unit
- Design and execute the annual sales & marketing plan for Nokia division in cooperation with the Regional Manager
- Arrange sales meetings and commit calls on a weekly basis with the sales and retail teams
- Handle, manage and follow up on the sales pipeline of the division
- Review and Evaluate the performance of the teams (Sales, Retail, Care, etc.) based on set KPIs
- Establish a proper back office system to support the sales floors
- Supervise the day to day operation of the division to ensure that all company policies and procedures are respected
- Plan, lead and manage the translation of strategic plans into sales actions/initiatives to achieve the budget of the company (sales & profit budget, product mix, market share and other KPIs)
- Design, plan and implement the channel and retail development strategies in coordination with the Sales and Retail Managers
- Seek opportunities to expand Nokia business with existing and new key accounts
- Work closely with the Sales Force Manager and the Retail Manager in order to secure that all business plans are well communicated so the overall company strategy is implemented and the targets are achieved
- Develop and build long term and strategic relationship with Nokia Team and decision makers of Micro-Distributors and Key Domestic Retailers
- Develop the pricing policy for the products based on the market dynamics and the strategy of the company
- Responsible for hiring, training and developing all business unit employees ensuring that they achieve sales target through excellent customer service
- Manage and motivate Nokia team to increase sales and ensure efficiency
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development

Desired Skills & Experience
The ideal candidate should meet the following requirements:
- University Graduate in Business Management, Marketing or Economics(An MBA will be considered an advantage)
- At least 8 years of solid Sales & Marketing experience out of them 5 years in a managerial role. (Experience in managing technology products will be considered and advantage)
- The capacity to work in a high pressure and fast paced environment
- Strong organizational, interpersonal and managing people skills
- Ability to develop and manage sales and operating budgets
- Excellent knowledge of the English language

hr@lgcom.net

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Community Animator - Berytech - Lebanon

Berytech is currently hiring a dynamic Community Animator.

- Interested in social & digital media
- Looking to mix up with a passionate community of innovative entrepreneurs
- Have good communication and writing skills

Responsibilities
- Content creation – writing blog posts, articles, newsletters, communications materials, and material for relevant media channels, both internally and externally
- Social media marketing – creating, managing and growing Berytech’s presence and on-line community through blogs, Twitter, Facebook, and other strategically relevant online channels
- Customer relations – managing any online feedback forum, answering questions however they come in (phone, e-mail, Twitter, FB, etc) whenever applicable; regularly connect with tenants/entrepreneurs/investees (interviews, their own news, etc.)
- Events and event planning – Participate and coordinate with Berytech team in exhibitions, conferences and other external activities; attending industry event and planning meetups for Berytech community.
- Communications/marketing– participating in the strategic marketing/communications plans of Berytech where applicable; Monitor on-line off-line content regarding Berytech activities and entrepreneurs (pictures, comments, etc.)
- Public relations- managing incoming media requests and building relationships with industry journalists/bloggers; creating, executing and measuring media campaigns; Promote the mission and activities of Berytech in events at large, where applicable.
- Analytics – Using analytic tools and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives

Requirements
- University degree (communication, journalism…)
- Minimum one year of professional experience
- Excellent communication skills
- Excellent writing skills
- Strong interest in social media and new technologies

info@berytech.org

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Interior Site Inspectors - Abu Dhabi

Looking for 4 Interior Site Inspectors for Abu Dhabi. If you or anyone you know are/is interested

kifah.laham@gmail.com

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