Usher - Grand Cinemas - Lebanon

As Cinemas Usher, the high standards of the Floor Department require an efficient team member with a smiling personality and presentable appearance. In addition to acquainting yourself with our entire cinema calendar, you will support and cooperate with your colleagues, supervisors and management, and will be subject to random spot checks. Other key responsibilities:

- Ensuring that all guests entering and exiting the cinemas are met with exceptional customer relation standards
- Dealing with face-to-face customer queries
- Monitoring and maintaining traffic flow, ensuring that there are no obstructions to the guests' cinematic experience
- Communicating effectively with colleagues and guests
- Establishing and maintaining effective working relationships
- Participating in briefings and other meetings as requested by management
- Attending and participating in training sessions as required by management and HR
- Continuously striving to implement SR&Sons' Cinema Procedures, including but not limited to:
- SR&Sons' house rules and regulations
- Health and safety
- Grooming and hygiene
- Seeing to the organisation and arrangement of your designated area and theatre
- Performing ad hoc duties as required by the operational needs of the cinema

Required Experience and Qualifications
- High school education, preferably a graduate with a focus on business studies
- 2-3 years service experience in either retail, leisure or hospitality
- Excellent English written and spoken communication skills (Arabic a plus)
- Strong IT skills, with emphasis on Microsoft Office
- Punctual, reliable and responsible, with a passion for excellence
- Ability to handle pressure and prioritise tasks
- Proactive, with experience in developing and coaching team members
- Having general cinema knowledge and a huge enthusiasm for movies

recruitment@srndco.com